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When offering support, being able to pivot quickly and work collaboratively on an issue can be the difference between a stellar customer experience and a mediocre one. Working in real time with colleagues is a huge benefit to using a shared inbox or a shared mailbox. Shared mailboxes reinforce a perception of trust and transparency. They can also provide a shared calendar and thereby allow users to schedule and view vacation time or shifts. If you only need to work from a single queue and have no need for additional collaboration, reporting, and productivity features, a shared mailbox may be the best option for you.Ī shared mailbox is a hub where multiple users can read and send emails. They are an excellent email sharing option for teams just starting out, but they aren’t as robust for teams working on email for the long term. Out of the three options for addressing emails, distribution lists are the most limited in terms of scale. The main con of a distribution list is twofold: A subscriber can’t directly respond to the email on their end, and employees cannot see whether their coworkers have already responded to the initial inquiry or what they suggested.
#How to set up two email accounts in outlook pro#
The pro of this is the ease with which an email can go out to a large number of people. Distribution listĪ distribution list is used to send emails to groups of people without having to enter each recipient's email address one by one. There are several types of tools that allow access and management of a shared email, and of course, each option has advantages and limitations.īelow are three of the most common forms of shared email accounts between teams. Team email management tools have become crucial for the success of email customer service. However, when multiple people are trying to read, manage, and reply to customer conversations, things can quickly spiral. The power of simple yet efficient email is incredible and can determine the quality of your customer support.
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3 different ways to create a shared email account Using a dedicated tool is also a much more secure way of email sharing and allows a bit more control over team data.īelow, we’ll explore the various types of shared email accounts and offer nine tools to consider if you're looking to improve your team's ability to collaborate while sharing emails. While it's possible to create a team inbox by sharing the login credentials for a single email address with multiple team members, most teams opt to use a specialized tool that offers more advanced collaboration features.
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A shared email account is a single shared email address, often something like or that is used by multiple members of a team or company to send and receive email from a central inbox.
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